At Medhub, we are committed to providing high-quality products and a reliable customer experience. If you are not completely satisfied with your purchase, you may request a return or refund under the terms outlined below.

Eligibility for Returns

We accept returns within 2 days of receiving your order, only if the following conditions are met:

• The product is damaged, defective, or incorrect.
• The item is unopened, unused, and in its original sealed packaging.
• The product has not been tampered with and is in resalable condition.

Returns that do not meet these criteria will be declined.

Return Procedure

To initiate a return:

1. Contact us within 2 days of receiving your order at
   [email protected]
   or call +971 52 814 2931.
2. Provide your order number, a brief description of the issue, and relevant images (if applicable).
3. Once your request is reviewed and approved, we will provide return shipping instructions.
4. Return the product using a registered courier service and share the tracking details.

Inspection and Approval

• Upon receipt, the returned item will be inspected.
• If approved, we will either:
  • Send a replacement, or
  • Issue a full refund, based on availability and your preference.
• Returns may be refused if:
  • The product is opened or used
  • The packaging is damaged or missing
  • The product has been tampered with

Refund Process

• Refunds will be made to the original payment method.
• Processing time may take 10 to 45 working days, depending on your card issuer or bank.
• You will receive a confirmation email once the refund has been initiated.

Important Notes

• Shipping and handling charges are non-refundable.
• Medhub is not responsible for lost or damaged return shipments.
• No returns will be accepted after the 2-day return period.